Thank you for booking with CruiseTimeNow. We are dedicated to providing exceptional service and customer satisfaction. This Refund Policy outlines the terms under which you may be eligible for a refund on our cruise booking services.
Interpretation and Definitions
Interpretation
Capitalized terms in this document have specific meanings. These definitions will apply whether they appear in singular or plural form.
Definitions
- Services refer to the booking services for cruises provided on our Website.
- Website refers to CruiseTimeNow, accessible at https://CruiseTimeNow.com.
- You refers to the individual or entity accessing or using our Services.
Order Cancellation and Refund Rights
Cruise Cancellations
- Non-Refundable Bookings: Many cruise bookings are non-refundable and subject to the cruise line’s specific terms and conditions. Please review the cruise line’s cancellation policy carefully before booking.
- Refundable Bookings: For refundable bookings, cancellation and refund requests will be processed per the cruise line’s policies. Additional charges, including cancellation fees, may apply.
- Company Processing Fees: CruiseTimeNow may charge a processing fee for handling cancellations and refunds. These fees will be disclosed at the time of booking or cancellation.
How to Request a Cancellation or Refund
To cancel a booking, please contact us via email at support@cruisetimenow.com. We will guide you through the cancellation process and inform you of any applicable charges.
Refund Processing
- Refunds, where applicable, will be processed within 7-14 business days from the date of confirmation.
- Refunds will be issued to the original payment method.
- Timelines may vary based on cruise line policies and payment provider processing times.
Service Charges and Fees
CruiseTimeNow may charge non-refundable service fees for bookings, changes, and cancellations. These fees cover our administrative and service expenses and are not refundable.
Conditions for Returns of Service Fees
In cases where a refundable booking is canceled within the specified timeframe, we may issue a partial refund of our service fees, excluding any third-party fees or cruise line charges.
Gifts or Promotions
Bookings made as gifts or under promotional conditions may have different terms. Please check specific conditions at the time of purchase.
Contact Us
For questions regarding this Refund Policy or to initiate a refund or cancellation, please reach out to us at:
Email: support@cruisetimenow.com
